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CCCA-01 Braindumps VCE
  • Exam Code: CCCA-01
  • Exam Name: Certified Call Centre Associate (CCCA)

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Which of the following statements about incident reporting and logging is CORRECT?
A. Incidents can only be reported by users, since they are the only people who know when a service has
been disrupted
B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service.
This includes technical staff
C. Incidents reported by technical staff must be logged as Problems because technical staff manages
infrastructure devices not services
D. All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
Answer: B


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